If you wish to return your item, we must receive your request at email@example.com within 15 days of the date you received your item. We’ll accept return requests for items that are unopened, unused, with the original packaging, in the same condition it was received.
We do not accept returns for opened items, used items, or gift cards. All servings must be included to be eligible for a refund. (see exchanges below)
Once we receive your returned item, our team will inspect the item. We will send you an email to confirm that we’ve received your item and your refund has been processed. The money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged, or defective item, we will happily exchange the item for a new one. Please email a picture of the item to Help@mixhers.com within 15 days of receiving your product to request a replacement product.
Flavor Exchanges – If you are unhappy with your flavor, please email firstname.lastname@example.org to exchange your flavor. You will be responsible for the return shipping of the partially used product and we will take care of the replacement!
If you would like a flavor or product recommendation, feel free to reach out to us at email@example.com and we’d be happy to help!
After your return/exchange request to Help@mixhers.com has been approved, you may ship the package and send us the tracking number.You are responsible for paying for the return shipping costs. We do not provide return shipping labels or shipping materials.